Do not check if on a
Frequently Asked Questions
4 What type of credit cards do you accept?
We partner with Paypal as our online retailer and they will accept Visa, Master Card, American, Express and Paypal.
5 Do you have a printed catalog, will you mail one to me?
No we dont print catalogs as that would hinder us from adding new products at will.
6 Will you share my information with anyone else?
No, all information you entrust to us stays with us. It will never be shared with a third party.
7 How can I inquire about the status of my order?
Please email us with your order number and we will respond immediately.
You can also call us on +66 2 6294123
8 Can you supply pictures of your items for me to use on my own webshop?
We can supply product photos with white back ground for all of the products you have previously purchased from us.
9 Is there a minimum order?
Yes we have a 200 US$ (or equivalent in other currencies).
10 How long will my order take?
We try and ship out all orders with in 24 to 48 hours of receiving payment (excluding week ends).
11 What can i do if i lost my password?
Simply click on the Forgot your password? link and fill your user ID (email address) and your password will be sent to your email address.
12 My country is not in your list of countries that can be shipped to?
Don't worry! If you can't find your country in our list, all you have to do is to contact us and we'll email you back a shipping charge quotation.
13 I have moved. How do I change my address and other contact info?
Do not worry, you can change your address by following the steps below.
You first need to sign in to your account. After doing so, go to 'My Account' click on 'My profile' and make the changes.
IMPORTANT ! We can't change your shipping address after your order has been shipped; please make sure to give us
your current and up to date shipping address when you check out your order.
14 How do you ship the goods?
We usually ship by UPS or DHL as we have very competitive rates from them. We also do offer EMS as a shipping option , but we can't
insure EMS shipments so we can't recommend this option !
UPS and DHL deliver world wide very fast, most shipments within 3-4 days.
15 How much is the shipping charge?
Please Check out our shipping charge calculator.
16 Can we use your organic piercing or organic jewelry catalog for our customers?
Sorry , we can not supply you with a catalog.
We create too many new items every month so its just not possible to keep an up-to-date catalog.
17 Can i get a discount if i make a large order?
Yes you can get a discount, please contact us to get a discount quotation for your planed order.
18 I got a couple of other questions, how can i contact you and how long will it be before i get an answer?
Please contact us by email for a quick and fast answer, we do answer all questions a.s.a.p but please understand that there is a time difference so our answer might take as long as 18 hours depending on where you are located. Click here for our contact details.
